Frequently Asked Questions
General Questions
Are your tours private or shared?
We offer both private tours and small-group tours. Availability depends on the specific tour selected.
What is the average group size for your tours?
Our group sizes are designed to enhance the experience, typically ranging from 5 to 20 guests per guide. This balance allows for a more personal and engaging tour while keeping it accessible and affordable. Group sizes vary also by tour and venue regulations.
What languages are your tours available in?
Our tours are available in English and other languages depending on guide availability. Please check the tour details page for available languages.
How long are your tours?
Tour durations vary by experience, typically ranging from 1.5 hours to a full day.
Are your tours suitable for first-time visitors to Paris?
Yes. Many of our tours are specifically designed to provide an excellent introduction to Paris and its history.
Is this tour worth it if I've already visited Paris?
Absolutely. Many repeat visitors discover new stories, hidden details, and neighborhoods they missed during previous trips.
Do you operate tours every day?
Most tours operate daily throughout the year, subject to monument availability, weather conditions, and public holidays.
Can I customize a tour?
Yes. We offer customized private tours tailored to your interests, schedule, and group size.
Why book with us instead of exploring on my own?
Our guides help you understand the history, stories, architecture, and cultural significance behind each site while helping you make the most of your time in Paris.
What makes your tours different?
We focus on expert storytelling, local knowledge, well-organized logistics, and memorable experiences rather than simply visiting monuments.
Do your guides hold the required licenses to conduct tours at tourist sites in Paris?
Yes. Our guides hold official professional guide licenses and are authorized to lead groups at all major tourist attractions and museums in Paris.
Booking Questions
How far in advance should I book?
We recommend booking as early as possible, especially during spring, summer, Christmas, and school holidays when tours often sell out days or weeks in advance. Booking ahead guarantees your spot and often helps secure better time slots.
How do I book a tour?
You can book directly through our website. Once your booking is confirmed, you will receive a confirmation email with all necessary details.
Will I receive a confirmation immediately?
Most bookings are confirmed instantly. In some cases, confirmation may take additional time if special arrangements are required.
Can I book for someone else?
Yes. Simply provide the participant details during booking.
Can I make a reservation by phone or email?
Depending on availability, reservations may be accepted through email. Online booking remains the fastest option.
Can I reserve now and pay later?
If available, payment options will be displayed during checkout.
Is there a minimum number of participants?
Most shared tours require only one participant. Private tours may have different requirements.
Do your tours include skip-the-line access?
For some sites like the Eiffel tower, Louvre Museum and Versailles Palace, yes—but “skip-the-line” in Paris usually means pre-reserved timed entry, not magically bypassing security checks.
Prices & Payments
What is included in the tour price?
The inclusions vary by tour and are clearly listed on each tour page.
Are entrance tickets included?
Some tours include entrance tickets, while others offer them as an optional add-on or require you to book separately. Please review the tour description carefully.
Are there any hidden fees?
No. The price shown during booking includes all listed services and fees.
Is tipping expected?
Tipping is always optional and appreciated when you enjoy your experience.
Changes, Cancellations & Refunds
What is your cancellation policy?
The cancellation policy varies by tour and is displayed before booking.
What happens if I miss my tour?
Unfortunately, missed tours are generally considered non-refundable.
What happens if my flight is delayed?
Please contact us as soon as possible. We will do our best to accommodate changes, subject to availability. The changes cannot take place for all the monuments and attractions requiring entrance tickets.
What if the monument closes unexpectedly?
If a site closes unexpectedly due to circumstances beyond our control, we will offer alternatives whenever possible.
How long do refunds take?
Refund processing times vary depending on your payment provider.
What happens if you cancel the tour?
You will receive either a full refund or an alternative option.
Meeting Point & Logistics
Where does the tour start?
Each tour has a specific meeting point clearly indicated in your booking confirmation email. For central landmarks like the Eiffel Tower or Louvre, the meeting point is usually within a short walking distance of the entrance.
When should I arrive?
We recommend arriving at least 15-20 minutes before the scheduled start time.
How will I recognize my guide?
Your guide will have a Wandria signage to be recognized.
What happens if I am late?
Late arrivals may not be able to join the group once the tour has started.
Will you contact me before the tour?
Important information is usually sent via email before your tour. It would be great if you could share your WhatsApp number while booking the tickets.
Do you provide hotel pickup?
No. Hotel pickup is available only for certain private tours.
How do I get to the meeting point?
Detailed directions are included on the tour page and in your booking confirmation.
Weather & Clothing
What should I wear?
Comfortable shoes are non-negotiable. Paris tours involve a lot of walking and standing. Weather-appropriate clothing is also important since many tours are outdoors.
Do tours operate in rain?
Yes. Tours generally operate in all weather conditions, depending on it is outdoor and indoor. Only extreme weather or official closures would affect them.
Should I bring an umbrella?
Weather in Paris can change quickly, so carrying rain protection is advisable.
Are tours cancelled due to bad weather?
Tours only cancel when conditions make operation unsafe or impossible.
Safety & Security
Is Paris safe for tourists?
Paris is generally a safe destination, but visitors should remain vigilant, especially in crowded areas to avoid being victim of pickpocketing.
What should I do with valuables?
Keep valuables secure and avoid displaying expensive items unnecessarily.
Are bags checked at monuments?
Many attractions require security screening.
Do tours operate during strikes or demonstrations?
We monitor local conditions closely and adapt when necessary.
Accessibility
Are Paris guided tours suitable for elderly visitors?
Yes, but some locations involve walking and stairs. Private tours can be adapted for mobility needs.
Are tours wheelchair accessible?
Many sites like the Louvre and Eiffel Tower have accessibility options, but Montmartre’s streets can be steep and uneven.
